Complaint Review: Comcast

I have been getting comcast cable and internet for the past 3 years. Its the only cable company in my area, and I can't get a dish because I'm in an apartment. I also don't want internet from the phone company because I don't have a land line. So I don't have a lot of options.

Every so often, my monthly bill will mysteriously increase. I call the company and they tell me its because I had a promotional rate and the time period for the promotion is over. I believed this THE FIRST TIME. But this has happened THREE TIMES. When I told them that I used to have a promotional rate and they already increased my rate, they just say the same thing back to me. They don't have an answer. So their explanation is what? I had a promotional rate, the increased my rate but it was STILL A PROMOTIONAL RATE and then that promotion ran out so my rate increased AGAIN! That doesn't make any sense.

Another thing is, I asked two different customer service representatives at two separate times if I had the MOST BASIC cable and the SLOWEST internet, because I just wanted the most basic of both so I could keep my bill down. They told me YES both times, that I do have the slowest internet and most basic cable.
So I leave it the way it is. But with the rate increases, I finally decide to CANCEL my internet service. This increases my internet rate by 25 dollars a month, which I think is ridiculous but its worth it in order to lower my overall bill.
ONLY WHEN I SAY I'M GOING TO CANCEL DO THEY TELL ME THE TRUTH. Apparently, I didn't have the slowest internet OR the most basic cable. I can go down a notch on both of these. So that's what I did. I have a reasonable rate right now, that they claim is not a promotional rate, but I didn't think that ever so often, my rates would be increasing due my "promotional rate" running out. That's the kind of thing that should only happen ONCE, if ever.

Molly
Champaign, Illinois
U.S.A.