Comcast Infinity CSR Rep states NO Charge for service if Comcast's fault. Problem is they replaced a faulty wire but billed us anyway. They claim there is no such policy and refuse to credit my acct. Somebody's LYING Nationwide
Comcast Lies when it claims no charge if the problem is their fault, We placed a call because a box wasnt working correctly. The technician came out and found a faulty wire attached to the outside of the house and replaced it. My next bill comes and there is a $60 "installation" charge. I called billing and they said they have no policy of not charging for service. Someone is lying: Either the CSR when they took the call or the billing dept. Calling them is a "real joy" too.