Complaint Review: Comcast

Just moved to Colorado Springs less than a month ago.

 We set up internet and cable through Comcast on a 30 day trial. It didn't take 30 days to discover that the internet was very slow and the TV packages left much to be desired.

 We tried upgrading the internet and it was still just as slow.

 Our monthly rate should have been $70 and we were told that there would be no charge for install. 3 weeks into the trial we went online and our bill was over $200! When asking them why it was because there was a $40 install fee and a $7 monthly rental of the modem which we were not told about. It would have been more if we were not using our own router.

  Knowing that if we didn't cancel within 30 days I started looking into other options...otherwise we would be locked into a 2 year contract which will increase even more after the first year.

 Called Direct TV and their customer service was phenomenal. They explained all of the charges in great detail and were very helpful and best of all honest.  We were able to get 225 channels for $45 per month.

 The most shocking thing to me was that Direct TV was unable to provide internet in our location. Ive called 4 other companies and no one else is able to provide internet! Only Comcast.

 Ive never experienced such a monopoly for a commodity in this day an age that is a necessity.

 The whole point of having free enterprise offering products and services is to ensure fair pricing, better customer service and to allow consumers to cast their "vote" by awarding their business.

 I am surprised that the competition laws allow for this and question why one company has a complete choke hold on the market leaving consumers restricted and forced to go with them.

 I will also note that the people I spoke with at Direct TV were not outsourced- I was happy to see that they are employing Americans.

 Given the market domination and wealth Comcast has taken - I say taken because it appears there is no other choice-  why would they outsource their call center overseas and not give something back to the people by at least employing Americans?

 While we could have saved money by staying with Comcast $80 per month for both we have chosen to pay more out of principal. 

 Just for internet with Comcast we will be paying $50 a month and Direct TV television we will be paying another $50.

 We will give Comcast the business that we are forced to and not a penny more.

 Hopefully my post will inspire others to push for change as this type of control a business has is not good for the economy nor is it good for the people.