Complaint Review: Comcast

Comcast took over AT&T's cable business early this year. Under AT&T, I received the Digital Package which, in addition to Expanded Basic, included Channels 120 to 147 plus the music channels. AT&T charged $42.95 for this package.

When Comcast took over, it revamped the lineup and advertised that it was improving the service by adding more channels. Comcast changed the Bronze Digital to Digital Basic, excluded the movie channels (143-147) and substituted uninteresting channels that meant nothing to me. In addition, Comcast raised its price to $49.99 and advertised that it had "improved" the lineup.

Further, Comcast bills indicate that I still have the Digital Bronze Package which includes Music Choice, Encore and Encore Plex. I called Robin of Comcast to complain; she indicated that I should still be getting the movie channels; however, the technician wiped out my ability to get any of those channels.

Comcast boasts that it provides a better deal than the Dish Networks but this is not so since Comcast is expensive and did not keep the bargain to provide me with the channels under the Digital upgrade. Presently, under Digital Basic I am paying $49.99 for Expanded Basic (2-78) plus channels like ESPN News, C-Span 3, NASA, Shop NBC and other similar channels.

Glenda
Douglasville, Georgia
U.S.A.