Comcast ripoff Worst service I have ever experienced Norcross Georgia
I have been with Comcast for about four years. The package I have is the Premium with high speed internet at about $150 per month.
Numerous times I have complained of poor quality picture and sound. The sound goes out about once every 30 to 60 minutes. To get the sound back I have to change channels until I find one that has sound, then change back to the show I was watching. This usually fixes the problem for another hour or so. Unfortunately TIVO does not do this so recorded programs are usless, as is having TIVO in the first place (not the fault of TIVO).
When I call for service the following scenario is followed by Comcast:
1. The tech checks signal strength at my cable box and reports it is almost non existant.
2. He then goes to the box at the street and says the same thing.
3 He then asks me to sign that the service call has been completed, as another service call has to be assigned to repair the problem. Apparently it is not his job.
4. After 2 or 3 days I call Comcast to find out why my picture and sound are not working and I am told that the problem was repaired 36 hours after my service call. Except that is wasn't.
To date I have had several service calls that follow this pattern. The problem is never resolved. My picture is still "breaking up into squares" and the sound has the problem mentioned above. When I call Comcast I get the same answer, you need to schedule another service call. Then the whole thing starts over.
I have cancelled my service and am switching to xxxx. I hope that works better.
If you are going to use Comcast please set your expectation very low
If anyone knows of any legal action pending in this matter please post to this site so I can get involved.
Thank you.
Lloyd
Lilburn, Georgia
U.S.A.
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1 Updates & Rebuttals
Lloyd
Lilburn,Georgia,
U.S.A.
Comcast got me again.
#2Author of original report
Tue, September 05, 2006
Hopefully Comcast has struck their last blow, at least to me. The rest of you beware. In my previous message I detailed the picture, sound and poor (actually non-existant) service I received from Comcast Cable out of Norcross Georgia.
The saga continues; upon canceling my service I was told I would have to return the equipment (I grant them that). When I asked if they could pick it up an appointment was scheduled. Another three hour window of opportunity for Comcast.
I was scheduled for 8 am to 11 am on a day in August, 2006. Naturally I had to take off another half day from work to wait for the "service call" (talk about an oxymoron)from Comcast.
Around 8:30 I called to make sure they actually had me down for an appointment, as I have been stood up in the past. The nice lady that answered assured me that I was scheduled and the tech would be there between 5 and 8 pm. It was lucky I called.
I rushed home from work to make sure I was there prior to my "appointment window", and called once again to confirm the time. Keep in mind the wait time on the phone is 15 to 30 minutes. Comcast assured me that I did indeed have an appointment that evening, between 5 and 8.
At 8:30 pm I called to see if they forgot me and was told that the tech was still on the call prior to mine, and that he would get there. At 11:00 pm I went to bed, but I put the equipment in a plastic bag outside my garage door, and called Comcast to tell them. I was told at this time that the tech would still get there.
The next morning I found the bag in my driveway, untouched and no sign that anyone had been there.
A call to Comcast confirmed that the tech did come to my house, and disconnected the cable at the street, around 11:30 pm. They knew nothing about picking up the equipment.
I gave up and returned the equipment to the Comcast office.
They beat me, I can't take anymore and just the mention of Comcast raises my blood pressure.
So I am just going to relax and enjoy my digital XXXX system. Which, by the way, has picture and sound at the same time. Also the service has been great.