Complaint Review: Comcast

user mark_ has entered room


Mark(Fri Aug 15 2008 21:56:14 GMT-0400 (Eastern Daylight Time))>

i connect through a belkin wireless router after rebooting in order but the router is cut off from the internet while the modem still is connected..


analyst Christine.29481 has entered room


Christine.29481(Fri Aug 15 2008 23:20:02 GMT-0400 (Eastern Daylight Time))>

Hello mark_, Thank you for contacting Comcast Live Chat Support. My name is Christine.29481. Please give me one moment to review your information.


mark_(Fri Aug 15 2008 23:19:50 GMT-0400 (Eastern Daylight Time))>

hey sorry it's so busy!


Christine.29481(Fri Aug 15 2008 23:20:32 GMT-0400 (Eastern Daylight Time))>

I understand that you have an internet issue, right?


mark_(Fri Aug 15 2008 23:21:19 GMT-0400 (Eastern Daylight Time))>

yes after i reboot i can stay connected via the wireless router for about 30 seconds then the modem drops the wireless router but it stays connected? can you think of anything? it worked a few days ago..but i had to learn to reset it to get in to set the password (i'm talking about the router)


Christine.29481(Fri Aug 15 2008 23:22:11 GMT-0400 (Eastern Daylight Time))>

As much as I wanted to assist you in this chat we are handling Comcast cable television and billing issues. We do have a chat group that handles Comcast High-Speed Internet issues and I would be happy to transfer you there. I do apologize for the inconvenience.


Christine.29481(Fri Aug 15 2008 23:22:21 GMT-0400 (Eastern Daylight Time))>

Please wait.


Christine.29481(Fri Aug 15 2008 23:22:24 GMT-0400 (Eastern Daylight Time))>

Thank you for contacting Comcast.


Christine.29481(Fri Aug 15 2008 23:22:25 GMT-0400 (Eastern Daylight Time))>

Have a nice day.


Christine.29481(Fri Aug 15 2008 23:22:39 GMT-0400 (Eastern Daylight Time))>

Please wait, while the problem is escalated to another analyst


analyst Angelica Rose has entered room


mark_(Fri Aug 15 2008 23:22:31 GMT-0400 (Eastern Daylight Time))>

hi ms. rose


analyst Christine.29481 has left room


Angelica Rose(Fri Aug 15 2008 23:22:55 GMT-0400 (Eastern Daylight Time))>

I am really sorry for all these troubles. I can understand how frustrating it can be when you spend a lot of time trying to get this issue resolved. I am glad you came to chat so that I can do my best to help you.


Angelica Rose(Fri Aug 15 2008 23:23:02 GMT-0400 (Eastern Daylight Time))>

Hello, Marksmile


mark_(Fri Aug 15 2008 23:23:15 GMT-0400 (Eastern Daylight Time))>

i connect through a belkin wireless router after rebooting in order but the router is cut off from the internet while the modem still is connected..


mark_(Fri Aug 15 2008 23:23:39 GMT-0400 (Eastern Daylight Time))>

after i reboot i can stay connected via the wireless router for about 30 seconds then the modem drops the wireless router but it stays connected? can you think of anything? it worked a few days ago..but i had to learn to reset it to get in to set the password (i'm talking about the router)


Angelica Rose(Fri Aug 15 2008 23:24:01 GMT-0400 (Eastern Daylight Time))>

Can you please provide me your account number and the account holder's full name for verification purposes?


mark_(Fri Aug 15 2008 23:24:18 GMT-0400 (Eastern Daylight Time))>

well the account is in my dad's name kyle matthews but i don't get to see the account number


mark_(Fri Aug 15 2008 23:26:50 GMT-0400 (Eastern Daylight Time))>

is there anything else i can tell you to verify with?


Angelica Rose(Fri Aug 15 2008 23:28:34 GMT-0400 (Eastern Daylight Time))>

Since this involves home networking already, I advise you call in our Home Networking Department.


Angelica Rose(Fri Aug 15 2008 23:28:37 GMT-0400 (Eastern Daylight Time))>

Please call 1-800-2662278. That is our dedicated hotline number and rest assure you that they will be happy to asisst you with that.


mark_(Fri Aug 15 2008 23:29:02 GMT-0400 (Eastern Daylight Time))>

is that 1 800 comcast?


Angelica Rose(Fri Aug 15 2008 23:30:12 GMT-0400 (Eastern Daylight Time))>

Yes.


mark_(Fri Aug 15 2008 23:30:33 GMT-0400 (Eastern Daylight Time))>

do you know what i should say when it asks me what the problem is? i have said 'i can't connect' but they said they don't help with routers much..but the router is working?


Angelica Rose(Fri Aug 15 2008 23:32:32 GMT-0400 (Eastern Daylight Time))>

Your router is cut off from the net, am I correct?


Angelica Rose(Fri Aug 15 2008 23:33:01 GMT-0400 (Eastern Daylight Time))>

Mark?


mark_(Fri Aug 15 2008 23:32:44 GMT-0400 (Eastern Daylight Time))>

its connected after i reboot the modem but after about 30 seconds of being connected the modem drops the router but it stays connected (i see the lights)


Angelica Rose(Fri Aug 15 2008 23:33:44 GMT-0400 (Eastern Daylight Time))>

So, the defect is with the router not the modem.


mark_(Fri Aug 15 2008 23:34:09 GMT-0400 (Eastern Daylight Time))>

they both work..and i load pages from the web but after about 30 seconds the modem drops the router..i don't think the router is dropping the modem


mark_(Fri Aug 15 2008 23:35:03 GMT-0400 (Eastern Daylight Time))>

it was working last week but i wanted to put a password to protect the connection and that took me until now to do


Angelica Rose(Fri Aug 15 2008 23:35:36 GMT-0400 (Eastern Daylight Time))>

Okay.


Angelica Rose(Fri Aug 15 2008 23:35:40 GMT-0400 (Eastern Daylight Time))>

I need to check on it.


Angelica Rose(Fri Aug 15 2008 23:35:50 GMT-0400 (Eastern Daylight Time))>

And you have the password already?


mark_(Fri Aug 15 2008 23:35:50 GMT-0400 (Eastern Daylight Time))>

oh yes, the router password protects my connection


Angelica Rose(Fri Aug 15 2008 23:36:48 GMT-0400 (Eastern Daylight Time))>

May I ask for your account number, please?


mark_(Fri Aug 15 2008 23:36:59 GMT-0400 (Eastern Daylight Time))>

well, my dad opened the account so i know a lot but even he will not have received an invoice yet


Angelica Rose(Fri Aug 15 2008 23:37:48 GMT-0400 (Eastern Daylight Time))>

I need the account number for me to troubleshoot further.


mark_(Fri Aug 15 2008 23:37:42 GMT-0400 (Eastern Daylight Time))>

can i get it online?


mark_(Fri Aug 15 2008 23:38:41 GMT-0400 (Eastern Daylight Time))>

my dad doesn't even know the account number


Angelica Rose(Fri Aug 15 2008 23:39:24 GMT-0400 (Eastern Daylight Time))>

I cannot be able to pull up your account without it.


mark_(Fri Aug 15 2008 23:39:35 GMT-0400 (Eastern Daylight Time))>

its hard to imagine your not being able to search an account number?


mark_(Fri Aug 15 2008 23:41:01 GMT-0400 (Eastern Daylight Time))>

im going to copy and paste this whole thing on ripoff.com and put in that it took you 8 minutes between every one of my comments for you to answer back


Angelica Rose(Fri Aug 15 2008 23:41:47 GMT-0400 (Eastern Daylight Time))>

What I want is the account number so that I can pull up your account.


Angelica Rose(Fri Aug 15 2008 23:41:55 GMT-0400 (Eastern Daylight Time))>

I cannot pull up your dad's account.


Angelica Rose(Fri Aug 15 2008 23:42:00 GMT-0400 (Eastern Daylight Time))>

With the phone number, etc.


mark_(Fri Aug 15 2008 23:41:47 GMT-0400 (Eastern Daylight Time))>

you can search for the account number with other information


Angelica Rose(Fri Aug 15 2008 23:42:22 GMT-0400 (Eastern Daylight Time))>

That is why I am asking for it!


mark_(Fri Aug 15 2008 23:42:51 GMT-0400 (Eastern Daylight Time))>

then youll have a good excuse when i put this conversation on ripoffreport.com


Angelica Rose(Fri Aug 15 2008 23:43:45 GMT-0400 (Eastern Daylight Time))>

How about the number.


Angelica Rose(Fri Aug 15 2008 23:43:58 GMT-0400 (Eastern Daylight Time))>

The one you provided in the customer information I cannot pull up in our database


mark_(Fri Aug 15 2008 23:43:39 GMT-0400 (Eastern Daylight Time))>

how about you kiss my a*s


Angelica Rose(Fri Aug 15 2008 23:44:25 GMT-0400 (Eastern Daylight Time))>

If you will not cooperate with me, I cannot be able to troubleshoot further.


Angelica Rose(Fri Aug 15 2008 23:44:37 GMT-0400 (Eastern Daylight Time))>

And besides, your father needs to know his account number!


mark_(Fri Aug 15 2008 23:44:45 GMT-0400 (Eastern Daylight Time))>

its a brand new account we have no invoices


Angelica Rose(Fri Aug 15 2008 23:45:35 GMT-0400 (Eastern Daylight Time))>

How about the phone number!


mark_(Fri Aug 15 2008 23:45:25 GMT-0400 (Eastern Daylight Time))>

oh so you can search for it


Angelica Rose(Fri Aug 15 2008 23:46:04 GMT-0400 (Eastern Daylight Time))>

That is why I am asking you!


mark_(Fri Aug 15 2008 23:46:06 GMT-0400 (Eastern Daylight Time))>

your replies are getting faster


Angelica Rose(Fri Aug 15 2008 23:46:53 GMT-0400 (Eastern Daylight Time))>

Of course!


mark_(Fri Aug 15 2008 23:46:55 GMT-0400 (Eastern Daylight Time))>

of course im posting this at ripoffreport.com


Angelica Rose(Fri Aug 15 2008 23:48:26 GMT-0400 (Eastern Daylight Time))>

Whatever.


mark_(Fri Aug 15 2008 23:48:08 GMT-0400 (Eastern Daylight Time))>

hang on ill give you the link

Augustaauthority
augusta, Georgia
U.S.A.

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