Complaint Review: Comcast

I have been a Comcast Cable user for years, mainly because they have the areas where I live cornered and ther is no option if I want to have Internet service. My main complaint is their inaccurate billing practices. I have 5 consecutive bills that are not updated, poorly explained and overcharged.

Every time I call, when I get through, I receive different information from different people. It never reflects the actual amount due and there should be a law against this. On top of that, when I requested to talk to a native English speaker I was told I would have to go to a physical location because over the phone that is not possible!!!

Has anyone else experienced this issue. We are entitled to have accurate and updated information on our bills.