Complaint Review: Comcast Xfinity

Xfinity services has deteriorated to the point that they don’t have good service nor do they respect their customers as they will lie, and disconnect themselves from a call or chat without helping their customers. Their internet speeds are not what they promote. I have lost over $3000 attempting to work from home with their services and they will not help. I have changed my services, modems everything and still no help. They do not call you back or help when their so called technicians say they have fixed it and do not. It is a total sham.

I have been a loyal customer paying a premium price for their services and they do not care. When calling in they have two options and if it is not one one of these the call hangs up. I have had to call their sales department and press Spanish to get through. You would think that they would offer the same for their loyal customers. Their services are not what they spend millions to fool you to get their services. Their customer services stink and they do not care. They send technicians that do not fix anything then chat disconnects you and supervisors don’t follow up with their promises. They don’t give a hoot.