Comcast Xfinity Comcast slammed my home phone illegally ! Nationwide
10-09-2014 07:55 PM
Yesterday after trying to get phone support for a Comcast login issue with no success, (the support, person Kathy could not even log in to my account) I was transferred (with long holds telling me how great Comcast is and trying to sell me something) to a "Retention Specialist" (Joe) who also could not log in to my account. He did try to "upgrade me" of course. At the end of this over an hour long exercise in futility I flatly told "Joe" to NOT change anything. After I had hung up my wife tried to call me on our land line home phone and it went to a not available message. Now today, after several hours I find out that Comcast has ILLEGALLY slammed my home phone and now I have no emergency 911 available. (This is what the phone is for)
[I "assumed" both Kathy and Joe are out sourced due to the thick Hispanic accent] I never gave or was asked verbally for permission to do this. I was not transferred to a third party recording verification, and certainly did not sign a document. {As required by law.}
I am hoping that comcast will see this and take action as I am now coming up on 76 hours and still have no phone. Tomorrow I will submit a report to the FCC, and have already made one to Consumeraffairs.