Complaint Review: Comcast

When speaking to a Sales representative over the phone it was quoted around $135 a month for cableTV and Internet. It was agreed that no installation fees would be charged and be waived since this was a new acct and apt was already prewired, plus most companies like Directv, Uverse and dish network dont charge full installs up to 3  TVs.  ( I know this because I woked for Cablevison for 5 years and I am an AT&T employee and unfortunately, my community is not  uverse ready).  Sales person said that  their "X1 platform" had to be "professionally installed" and after consulting with his superior giving the okey to override such fees.  Problem 1:  earliest installation date was almost 7 days!!.. I was not going to live without Internet since my works from home.  So the sales guy offered to send me a self install modem to ateast have the Internet until my TV service gets install. Problem 2:  After install I get a bill for $90 internet and self install kit charge of $29.95 so I got billled installing my service.  Problem 3:  a "contractor installer" that did not look any "professional" installed my X1 platform.... What did He do?... Absolutely nothing.... Since I hade everything ready for instal... He only entered my acct and my phone number on the screen of the 3 receivers, something that my 10 year old son could have done.   Problem 4: I just received my bill today of $348.  Charging me $99.98 for the x1 install $39.95 for the "professional install" $16 for 2 modems. $20 for 1 product install.  I understand the rest is partial monthy bill and 1 full month in advance.