Complaint Review: Comcast Xfinity Home

I wanted to be a triple play comcast customer.  I moved in May 2013 and carried over comcast cable and internet to my new home.  I added Xfinity home.  The exact details now escape me, as it was almost a year ago and I thought it was over.  At the time I had kept careful notes.  

The products they installed in my home did not function properly, and I know there are several work orders in my file at Comcast.  The master panel quit working several times.  The phone app would not sync.  The lighting controls did not work.

I was out of the countrty May 24-June 5, nervously aware that my home was not being properly monitored.

When I requested a technician there would ofter be a wait of several days.  But I continued to try to move forward with comcast, trusting that the company would be able to get their equipment to function properly.

Eventually I gave up.  I had all equipment that I did not now own returned to comcast.  Company representatives apologized, credited me all monies I had paid, and verbally waived the early termination fee (given that their product did not work and technicians could never repair things in a timely manner.)  I started with a new security company and put Xfinity home behind me.

This month, February 2014, I received an extra $1080 on my bill.  I have not been able to get a straight answer from Comcast, but I believe this to be an early termination fee from Xfinity Home, which is unacceptable.