comcast xfinity Misinformed & Lied To!!! Supervisors as well as CSR's Have NO Clue How to Communicate!! pompano beach Florida
I called Comcast during the first week of December 2012 to schedule an appointment to have a service tech come out to my soon to be new residence to check all the exterior and interior cable lines and prepare the house for internet and cable TV services. I scheduled the appointment for Friday December 28, 2012 between 1-3pm and I was given two prices for the services I would be getting; The first price for the first 6 months of service and the second price for the following 6 months and I was told there would be NO Charge for the technician to come out to do what needed to be done.
Just to make sure things hadn't changed I called Comcast back a week later and spoke with a different CSR and asked them to confirm my appointment and to tell me again what services I was going to get and what the prices of those services were going to be. I was told the same thing that I was told initially about the first 6 months price and the following 6 months price as well as NO Charge for the technician to come out and do what they needed to do.
The night before the service date I get an automated call from Comcast confirming my appointment and I called them back and spoke with a CSR who told me that there was going to be a $30.00 service charge for the technician to come out. I told them that I was told by two different CSR's on two different days that there would be NO Charge.
After speaking with a supervisor they told me they would waive the fee, but because No one told me I would have to have a TV and a Computer at my soon to be new residence until 10pm the night before the service was to be done I had to cancel my appointment to which after talking to at least 10 other people within a two day period, I never got the service done. Comcast missed 2 scheduled appointments and it cost me 3 days of driving a total of 245 miles and $75.00 in gas money not to mention the 15hrs of my time wasted waiting around for someone to show up to my residence.
4 Updates & Rebuttals
Mr. C
Hollywood,Florida,
United States of America
Even More Absurd ComCrap Info.
#5Author of original report
Mon, January 21, 2013
Update on ComCrap. They sent me a billing statement to my new address on the day I moved into my new house which was Jan. 3, 2013 and the statement was dated Dec. 27, 2012. How can I be billed for services, including a service charge when I Wasn't Even Living In The House Yet? Secondly, My Original appt. was scheduled for Dec. 28, 2012. Here it is Jan. 18, 2013 and I still have yet to hear from a supervisor. I had the tech come out on Jan. 6, 2013 to hook up my cable boxes and after 2 hrs of calling other people asking to help him activate those new crappy converter boxes he gave up and left.
he told me he or someone would contact me the following day...guess what, a week went by and finally Jan. 12, 2013 at 5pm, the only tv working in my house which was in my living room went off, like someone hit a switch and finally the next day I called Comcrap again and ended up speaking with a girl in Mexico and she had not only my Living room tv back on in a matter of minutes but she also got both my bedroom tv's working. Now I understand why companies are outsourcing, because the teenagers and people in their 20's have No work ethic.
Mr. C
Hollywood,Florida,
United States of America
Even More Absurd ComCrap Info.
#5Author of original report
Sat, January 19, 2013
Update on ComCrap. They sent me a billing statement to my new address on the day I moved into my new house which was Jan. 3, 2013 and the statement was dated Dec. 27, 2012. How can I be billed for services, including a service charge when I Wasn't Even Living In The House Yet? Secondly, My Original appt. was scheduled for Dec. 28, 2012. Here it is Jan. 18, 2013 and I still have yet to hear from a supervisor. I had the tech come out on Jan. 6, 2013 to hook up my cable boxes and after 2 hrs of calling other people asking to help him activate those new crappy converter boxes he gave up and left.
He told me he or someone would contact me the following day...guess what, a week went by and finally Jan. 12, 2013 at 5pm, the only tv working in my house which was in my living room went off, like someone hit a switch and finally the next day I called Comcrap again and ended up speaking with a girl in Mexico and she had not only my Living room tv back on in a matter of minutes but she also got both my bedroom tv's working. Now I understand why companies are outsourcing, because the teenagers and people in their 20's have No work ethic.
Mr. C
Hollywood,Florida,
United States of America
#1 Employee just a question regarding your report AUTHOR: devans2009 - (United States of America) SUBMITTED: Wednesday, January 16, 2013
#5Author of original report
Fri, January 18, 2013
In response to Comcast Employee who asked why I didn't think I would need a computer or TV for the Comcast cable tech etc. Well when I talk to the "Moving Department" of comcast, Yes there is a Moving Department, It would make sense for them to tell me that I would need to have a computer and TV for the technician to do their job. I didn't speak to someone in the normal customer service department about coming to my current residence to do a job.
My brother was a cable tech for 14 years and the company he worked for made sure all their tech had laptops and equipment to do the job...I guess comcast is too poor to give their service techs the proper equipment to do the job right. I told both the CSR's that I was not living in the house and that it was vacant, so hmmm I think at that point the CSR should have said " You will need a computer and TV" at the service residence in order for the cable tech to do their job.
devans2009
United States of Americajust a question regarding your report
#5UPDATE Employee
Thu, January 17, 2013
**QUOTE** but because No one told me I would have to have a TV and a Computer at my soon to be new residence until 10pm the night before the service was to be done I had to cancel my appointment **END QUOTE**
Just wondering why you would think that you did not need these items at your house for an install to be completed. How would the technician test the cable boxes or internet connection, and how could you trust that it was working without some way of testing them before the Technician left your home? Just a thought.