Comcast Xfinity , , Nationwide
If you search the Internet for “Comcast Refund Check Scams” you will see where thousands of people have been dubbed by this company after turning off their service. It's as though Comcast is penalizing us for choosing to go with another company by not returning what we over paid to them or whatever the reason they owe the customer money. If it was us owing them you'd better believe they would have our account in collections so fast and they know it. In my case, I turned my service off with them around May 2016 and over paid them $41.64. I was told I’d be getting a refund in 30-45 days. June I inquired about the check and was told it hadn't been processed yet. July I called was told the check was mailed on
July 13th and cashed July 21. I informed them I didn't cash the check and by right they should mail out a replacement check. I was told no replacement check would be mailed out. Right there I knew something was fishy. Each time I’d call in to speak with a representative or a supervisor to ask why a replacement check couldn't be sent they would accuse me on the sly of cashing the check by telling me to look into my deposits in my bank account because I may have “forgot”. When that didn't work the financial department of Comcast sent me out a fraud packet saying only the ORIGINAL COPIES would be accepted within a certain time limit. It was dated and stamped within those limits. However, Elinor J, one of the
Corporate Executives, sent me a letter accusing me of not cooperating by not sending in the fraud papers. Had I not made copies of what I mailed in she may have gotten away with her claim. I drove to the financial center in georgia using the address that it came from with the hopes of speaking with someone in person and I had a copy of the fraud packet with me. They made copies of my copy of what I mailed in. After I left a message on Elinor’s phone scolding her for making that false statement about me not being cooperative by not mailing in the original fraud packet she had no other choice but to make a few phone calls and change her tune otherwise the “investigation” would have stopped right then
and there if there really is an investigation going on. As far as the check being sent and cashed that is debatable. When the finance department sent me the fraud packet they also sent me a copy of the check. The check has no indications that it was cashed. There's no signature, no financial institution on the back, and no dates stamped. When I brought this to their attention the story changed again with them saying the check was cashed electronically through MY BANK. I don't have an account with Mellon Bank Comcast does. And as far as Mellon Bank issuing me a check that in itself is fishy because my account was with Comcast; I over paid them $41.64 not Mellon Bank Personally, I don't think there's an
investigation going on because no one can keep me informed or updated as to who cashed the check and when will I get my replacement check. I don't need Corporate Relations to call asking how they can help me, or call telling me they will submit a ticket, or tell me someone will call me back with more information. The problem with all of these scenarios is [1] I have enough tickets submitted by them that I can probably open my own ticket business - nothing ever becomes of these tickets they submit. [2] when I do get a call back through a submitted ticket it's from another Customer Relations executive who cannot help me and so the call again is meaningless. And this cycle goes on and on and on. These
Comcast executive’s will leave their name and number for me to call them back but I'm reluctant to do that because they can't really help me. They can only submit tickets like rest of the other call center representatives These so called Corporate Executives [which is only a fancy name given to call center reps that are centralized on the east coast specifically Philadelphia] should know before they call me they should have all their ducks in row, their i’s dotted and t’s crossed. Call me with answers and not meaningless conversation. One Comcast “Executive”, left a note on my account stating the issue about my refund has been resolved. Meaning, they have successfully passed the responsibility off of
them to Mellon Bank