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  • Report:  #712033

Complaint Review: COMCAST

COMCAST XFINITY PROMOTION SALES--LIES-LIES Internet

  • Reported By:
    Beth — houston Texas United States of America
  • Submitted:
    Wed, March 30, 2011
  • Updated:
    Wed, March 30, 2011

Comcast outsources marketing to agencies they do not have the names nor contact #s of.
A "comcast" rep called me at my home and offered me Internet and home phone for $39.98/mo, no installation, no other charges.  I repeatedly asked this question, will there be any charges.  The rep recorded the call, supposedly, to verify I was agreeing to leave my then provider.  I made sure to ask the question about the fee while being "recorded."
When I got my first bill, there was a $7/monthly recurring fee for modem rental.  Despite my requests to locate the tape of the recorded conversation, Comcast could not produce it and said I would have to pay the $7/mo.  This was such a scam!!!

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