comcast xfinity Refund Due Hillsboro Blovd, Florida Nationwide
On May 1, 2015 I canceled my Comcast contract and was due a credit of $39-. In the past Comcast would always send me the balance. As of this date no reimbursement check for account # **** ** *** *******. When I called in June regarding my credit the customer service representative said it will be there by the end of the week. Then In 7/28 I spoke to Bernada and still no check. Again I tried on 9/1 and they gave me a reference number :031431514 but feel like it's a delay tactic since I've been brushed off to to forget about my credit. When I inquired to get a manager they gave me the excuse no manager available and tried again to brush me off. Now how much longer before I get a refund check due since May 2015.
As of December 6, 2015 I still have no check, have to file another compliant with the FCC regarding refund and Xfinity will most likely make me wait another 6 weeks again to delay this process.
I had never had this problem with them in the past and still can't comprehend the nonsense with getting a refund that they know that's due to me.