Complaint Review: Comcast

We have been Comcast customers for several years. Last year Comcast installed the new xfinity platform in my home. They also offered me a 1 year promotion for their home security service. We have not had 1 straight month of continuous working service in over 1 year. I called to cancel Xfinity Home Security and they said I had a 3 year contract and it would cost $900.00 to do so. Just last week I had 4 police vehicles in front of my home for a false panic call to the station. On top of this the panic call suposedly came in the the station over 1 hour prior. I am pretty sure if I needed help I would have been dead by the time Comcast and my local police responded. Now I am fighting to not pay a fee to have a false panic call. 

The comcast security touch screen was not working properly and had not been since December 2014. Since that time I have had 6 comcast employees or contractors in my home. The last one was so intoxicated on what I do not know but I am acutally fearful to have them in my home. Things have gone missing when they are here so I follow them from room to room. I had been told by one of their contract employees they are paid for every item they touch so If they use a screw driver to mess with a monitor or sensor they are paid. On average they are in my home 1 hour, but most times they spend 3-6 hours in my home.  Often times sitting on my sofa making calls to comcast for approval on things they are doing. I had one guy sit on my couch watching a game. Another one disconnected every thing the previous tech did. One uninstalled my thermostat and put a new one in, Now I cannot control the heat from the thermostat, app, or touchscreen. Our cable tv goes on and off constantly. We had a tech come out to install a walll outlet. He too was either hung over or on something. He put a black cable on the side of our house for this outlet. The cable was like a wave line, he left tools in the dirt where he installed the line. We were told the tech would run the line under the house, it took 3 weeks to get the appointment. When the tech showed up he said "oh no I don't do that but you can reschedule with the department that does.
Each time and it's on average 4 times per month a tech is here, they remove what the last tech did and we have a whole other set of worse issues. We are so unsure of the security system we are afraid to use it. 

Comcast is absolutely the worst company I have ever dealt with. Allowing people in our home that don't have a clue what they are doing is awful. I was on the phone with them again today about our internet. They transferred me to the Internet Specialist department. The female who answered did not know what a server was and she was not sure how to configure my printer with the wi-fi. She did give me a phone number to the manufacture of my printer, when I called it, guess what it was the wrong number. 

We pay over 280.00 monthly. Our service never works for more than 1 day straight. This cannot be what our consumer protection agencies see as good business.