Comcast Xfinity Erroneous charges after termination of services. Customer Care team dishonest and not honoring what was told to me as a customer Charlotte P O Box 71211
I have been billed for services I am not using. I was lied to about the cancellation of services I requested comcast services 07/2020 at my home. A installer came to my home in july 2020 however he did not install the equipment properly. I called comcast several times with no resolve, they stated they could not send anyone out due to covid 19. The services did not work. I called comcast to disconnect services, as I was told i could without charge before 30 days no fees.
I ups mailed back all equipment on August 8, 2020 @10:18am. during that time I was billed $526.79. I called comcast on 09/23/2020@ 10:00 am inquiring on why did I receive a bill. the young man names John agreed I should not be charged as I did terminate prior to 30 days. I am still receiving bills and when I called on 10/16/2020 @4:11pm spoke with Jerry he told me "oh they forgot to tell you you are charged a $200 something dollar install fee". Hell no! I should not be charge a penny. i was told I could cancel at anytime. My services never worked properly. The services were substandard and not worth 1/2 a cent. I am sick of Comcast getting away robbing people. I want these erroneous charges taken off of me. i should not be billed for anything.
On 10/21/2020 at representative from the company called me to resolve the dispute, however the gentlemen argued with me and was very unwilling to hear my complaint. I ordered services on 07192020 I terminated services on 08042020. As I was told when I order the services if I were not satisfied with the services I could cancel within the 30 days. Non of the services worked properly, the tv, the internet nor the home phone I called for tech assistance everyday of those couple of days those services were in my home, each time I called I was told they were not sending out techs due to COVID, I requested cancellation on 08042020. I mailed their equipment back on 08082020 I have a receipt. Now the guy is saying I owe over $700. Coimcast acts like they need my money enough to cheat and rob me. Now I have to worry about that being put into collection. Because I refuse to pay for something that I am not using and never fully was operational at my home.
Comcast services are a rip off.!! Robbing poor people!