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  • Report:  #1485699

Complaint Review: Comcast

Comcast Xfinity Locked me out of my email account Nationwide Nationwide

  • Reported By:
    Snakebit — Atlanta United States
  • Submitted:
    Mon, September 30, 2019
  • Updated:
    Tue, October 01, 2019
*Consumer Comment: One Question *Author of original report: I am up to date

On the morning of Tuesday, September 24, 2019, I went to log into my weezersk@comcast.net email account and was greeted with the following error message: "Error
We're sorry. It looks like something went wrong. Please try again in a moment."

I talked to two or three support technicians at Comcast, and none of them could help me. Day 2 (Wednesday, 9/25): Problem continued; chatted with three Comcast support techs, was given two ticked IDs: SI036586833 and CR869592236. Day 6 (Sunday, 9/29): I continue to get the aforementioned error.

I filed a complaint with the FCC and FTC Saturday, 9/28. I am now going into my second week with no access to my email.





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2 Updates & Rebuttals

Tara

Austell,
Georgia,
United States

I am up to date

#3Author of original report

Tue, October 01, 2019

 I am up to date on my bill. I can access other areas of the comcast website, I just can't access email.

The Dog

United States

One Question

#3Consumer Comment

Mon, September 30, 2019

 How far behind are you on your bill?

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