Complaint Review: Comenity Bank not a bank

I would give 0 star if allowed, these guys are complete morons that have not commitment to the customer in the least.
Made a payment by phone and asked for an email confirmation, he would not accept or provide a record of the transaction and stated that my own bank would provide the transaction confirmation. Asked to escalate to a supervisor, he placed me on hold, checked a couple times to see if I would wait it out and then disconnected me.
Avoid this place like the plague!