COMERCO Not An Honourable Company Laval Quebec
Call Log to Comerco Warranty 1-800-290-9029 number
July 18, 2017 at 1:52 pm – duration: 1 min, 29 secs – they hung up
July 18, 2017 at 1:54 pm – duration: 9 secs – they hung up again
July 18, 2017 at 1:54 pm – duration: 9 min, 19 secs – operator said they would place service call and someone would call me today or the next day. No one called.
July 19, 2017 at 4:56 p.m. – duration 37 mins, 27 seconds – was placed on hold numerous times, finally, operator said service call was placed again and that someone would call me before 8 p.m. or first thing the next day. No one called.
July 20, 2017 at 1:54 p.m. – duration: 14 min, 27 seconds – was told by operator service call was placed. I told them I had no proof of that as no one had called me to make the appointment as promised. They connected me to Whirlpool in Tennessee, USA, not Whirlpool CANADA. I was placed on hold numerous times. The operator could not find my file or my phone number. Once this was all corrected, she said she placed another service call and someone would call me that night. No one called me.
Email chain started from July 20.
July 24, 2017 at 9:38 a.m. – duration 5 min, 16 sec – passed around to various extensions with no one picking up the call. Asked to speak to the CEO or I was going to file a lawsuit for breach of contract as I had paid for the extended warranty in good faith. No one in the office took the call.
July 24, 2017 – duration 5 min, 44 sec – passed around to various extensions again and no one picked up the call
July 24, 2017 – duration 51 seconds – no one picked up
July 24, 2017 – duration 8 min, 1 second – was connected with someone and as I started to talk, he hung up on me.
July 24, 2017 – duration 2 min , 12 seconds – called back. Was told I had to leave a message with someone and that person would call back. Refrigerator still broken, no one coming out.
July 24th, 2017 - got email - they have reneged their offer to compensate me $125 for the lost food and still have not sent anyone out. I have no confirmation anyone is coming. My huband and I called TA appliances and told them we are not spending anymore money in their store unless they change waranty companies. So, not shopping at TA ever again.
We now have to wait until July 27th to have someone who won't show up fix the fridge. They won't have the parts as Comerco didn't ask what the problem was (the main compressor). We are out $1,600 for a two year old broken refrigerator.