Complaint Review: Comerica ( Direct Express)

 Was notified by EPIC-ASC that my account balance was low. Upon checking my account balance, I was alarmed to discover that there were six unauthorized charges made on my Master debit card totaling $670.66 and my account was cleaned out with a minus - $50 balance showing! I immediately contacted Direct Express and requested cancellation of that card and informed them of the disputed charges in writing, to include a police report file number. I was given a claimed number and was told it would be 45-90 days before a decision would be made. I requested a provisional credit of $670.66 be credited to the new credit card and requested the security embeded chip. I have called several times since and have been given the complete run around and told that 45-90 was required to complete the investigation.