Complaint Review: Comfort Inn of Charleston WV

     Hotel and rooms (almost) clean, seems well maintained. Breakfast okay.

      Staff dishonest.

      I was verbally informed from the front desk staff, TWICE, that a $300 deposit would be needed for use of a debit card for 2 rooms. That said deposit would be refunded after 3-5 days, depending upon my bank that is the real culprit of  holding my money.

      My credit union informed me that they do not, in fact, hold any monies once electronically transmitted. I tend to believe my credit union, simply because my paycheck is always deposited a day early.

      Today I contacted the hotel, and I have just been informed that the monies may be held up to 15 days. The Front Desk Manager condescendingly stated that I signed a paper acknowledging this fact. Given the number 8 small font on everything I was required to sign, it is quite possible I missed it, but doesn't excuse their misinformation.

      Its my belief that this hotel holds deposits for its own financial gain, as an interest-free, short term loan.