Complaint Review: Comfort Inn Salinas

we stayed at Comfort Inn for two days upon check out I asked for receipt but they said they were having problems with their computer and they would mail me my receipt. When I checked my bank charges they charged me $200.00 extra -when I called they said it was because I had a dog in my Room-WE DID NOT HAVE a DOG in the room. They say they have video. There is no way they have VIdeo. we did NOt have a dog in the room at any time during our stay. the manager refused to credit me back the over charge. It is appalling that they can just charge whatever they want to charge. I have filed with the better business Bureau aleady! This is such a RIP OFF!

Susan
Quartz Hill, California
U.S.A.