Complaint Review: Comfyco Furniture

Where do i begin.  I ordered a futon which was going to take like a month to be delivered.  I didn't mind so I said sure because they're prices are good.  On the day of the delivery my window is 2-6pm.  I was having company over and just wanted to get an estimate because I needed to go buy dinner.

So I call up, and whatever the hispanic dudes name is that answers the phone I assume he answers the phones all the time and he never tells his name.  But I call up and ask if they can narrow it down.  At this point it was 3pm so I figured they would have an idea.

He said "No we have no tracking to do that." so I said "You don't know where your drivers are right now?" He said "Theyre going from DC today so we don't know"

So I said "Let's do this, if you give me the drivers number i'll call him up real quick and just see roughly where he is"  

Then he got nasty "We don't do that, why would we just give you his cell number" I thought to myself...um because i'm a customer and paid you hundreds of dollars?

So I said "So we can figure it out, but hey whatever, if I'm not here you'll just have to take the couch and with it" so he goes

"YOU CAN CANCEL RIGHT NOW AND PAY A 20% RESTOCKING FEE!" then I flipped lol "GO F*** YOURSELF!" I said.

Here's the kicker...HE HUNG UP ON ME AND CANCELLED MY ORDER, REFUNDING ME THE MONEY LESS THE RESTOCKING FEE...he actually cancelled the order on THEIR BEHALF...and stole my money...I never got the couch.

I call the next day and say where is it...I notice in my email it says they cancelled it...I say "Oh I see you cancelled it, I'm getting my money back from my credit card company and you're f**king done, I'm going to destroy your company" He goes 

"YEAH WE CANCELLED IT WE DON'T WORK WITH RETARDS AND MOTHER F****** LIKE YOU!"

THIS COMPANY IS ACTUALLY EVIL, never buy from them...you might get your couch but it will be broken and the customer service is so rude...I would NEVER let any of their delivery guys into my house.