comm south, e-ztel rip-off didn't send bill because i was turned off, turned me off again, get a past due in mail & the phone was already turned off 11-25-2002 dallas Texas
I WAS TURN OFF FOR BEING LATE ON MY BILL IN OCTOBER. I
PAID THE BILL PLUS TWENTY DOLLARS TO GET IT TURNED BACK
ON. TIME PASSED I DIDN'T GET THE BILL FOR THE TIME OF THE
MONTH THAT I SHOULD HAVE. SO I CALLED THEM TO FIND OUT
WHAT WAS GOING ON. THEY TOLD ME THAT THEY DON'T GENERATE
A BILL IF YOUR SERVICES HAS BEEN TURNED OFF. THEY CHARGE
TWO MONTHS ON THE NEXT BILL. I WAS GOING TO TRY AND PAQY
SOME OF IT AHEAD OF TIME BUT I COULDN'T. SO I DECIDED TO
WAIT ON THE BILL. I NEVER GOT THE BILL. SO I COME HOME
MONDAY AND FIND A PAST DUE BILL IN THE MAIL FOR 62.50.
THIS WAS NOT EVEN THE AMOUNT THAT WAS TOLD TO ME OVER THE
PHONE. BUT GET THIS MY PHONE WAS ALREADY OFF WHEN I
WALKED THRU MY DOOR. PLUS THEY HAVE A PAYMENT OF 25.00
LISTS ON THIS PAST DUE BILL FRANKLY I DON'T KNOW WHAT THE
HELL IS GOING ON. THIS BILL KEEPS CHANGING. THEN THEY
WANT YOU TO USE WESTERN UNION IF YOU DO THERE IS 2.95
CHARGE PLUS A 6.00 FEE PLUS THE AMOUNT OF THE BILL.SO
WHATS A PERSON TO DO WHEN THEY DON'T KNOW WHETHER THEY
ARE COMING OR GOING WITH THIS COMPANY. THANK YOU FOR YOUR
TIME. THANK YOU AGAIN FOR YOUR TIME
PAULINE
BATON ROUGE, Louisiana
1 Updates & Rebuttals
comm south update
#20
Thu, November 28, 2002
SPOKE TO A REP TUESDAY, 11-26-2002, THEY SAID THEY MAILED MY RIGINAL BILL NOV 8 BUT ON THE PAST DUE NOTICE I RECEIVED IT HAD BILL DATE 11-22-02 AND THE PAST DUE DATE 10-29-02. AS I HAVE STATED I NEVER RECEIVED A BILL FROM THEM FOR ANY AMOUNT SINCE SEPTEMBER. AS FOR THE DATE THEY SAY THE BILL WAS SENT HE SURE A LONG TIME TO FIND THAT DATE, HE EVEN PUT ME ON HOLD. THE CONFUSING PART WAS THE PAST DUE NOTICE I RECEIVED. IF THE DUE DATE WAS 10-29-02 ON THE NOTICE WHY IS THE ORIGINAL BILL SENT ON THE 8 OF NOVEMBER? THIS IS VERY CONFUSING. I WOULD LIKE SOMEONE TO EXPLAIN TO ME THE DIFFERENCE IN THE DATES. MAYBE I'M MISSING SOMETHING. BY THE WAY THE POSTAGE DATE THIS PAST DUE NOTICE WAS SENT WAS11-22-02 I RECEIVED IT ON 11-25-02. THEY USUALLY GIVE YOU A COUPLE OF DAYS AFTER THAT TO RESPOND. BUT THEY HAD ALREADY TURNED THE THE PHONE OFF THE SAME DAY I RECEIVED THE PAST DUE NOTICE. I REALLY WOULD LIKE TO KNOW WHY THEY DID THIS. SOMEONE PLEASE RESPOND. AND MAKE SO SOMEONE LIKE ME CAN UNDERSTAND THE REAL PROCEDURES RELATED TO THIS MATTER. THANK YOU FOR YOUR TIME.