Comm South ripoff deceptive company Dallas Texas
I paid my bill on March 15, 2002 and received a confirmation number and on March 18, 2002 my phone service was disconnected.
I called in at 11:30 and reported it and was told to the reps shock (I do have the name of the rep) that the service was off especially when I spoke with her on Friday.
She said that she would have it turned back on, but four hours has passed and it is not on yet and I have called the main office and was told by the receptionist that everyone was in a meeting and the owner Mr. John Mc Clur was not in the office and there is nothing that can be done.
Demetrius
Hyattsville, Maryland
1 Updates & Rebuttals
J
Dallas,Texas,
You've Got to Be Kidding!!!
#2UPDATE Employee
Wed, March 20, 2002
How dare you criticize Comm South as if we haven't worked with you many, many times in the past. I've been assisting you since November 7, 2001 Mr. Demetrius. I am the Manager you spoke with on those dates listed-yes, I was shocked, because that's not a common practice.
This was an error on our part, and not only did we rectify the situation that day, we credited your account, and I gave you additional time to pay next month. Not to mention, I never told you four hours, because this was an error which I knew at the time, but wasn't sure of the resolution, but I knew I could get your line on that same day.
I have searched this report page to see if you added an updated statement telling everyone how I kept my word, even though it was an error on CS part, they resolved my issue as they or she said she would.
Its very troubling for me to see a statement on here from you Mr. Demetrius, as I've done nothing, but go above and beyond for you since we first spoke in 2001(Nov). Which I do not have to speak with you, we have a call center with csa's available to take your call, but you have my personal ext. so it was pretty obvious that "she" in your statements was "ME". FYI: Mr McClure isn't the owner, he is the President.
Mr. Demetrius I look forward to continously doing business with you, and hope I dont' have to result to this again.
Thanks,
J-Manager