Commerce energy Misrepresented savings from original energy company, Pacific Gas and Electric causing financial stress on my Disability income. Houston Texas
Saleman showed up at my door claiming to save me money on my gas bill. Being on permanent disability and not able to buy groceries more than once or twice a month I was interested in saving money. I was gaurenteed it would not mess with my PG&E program but it did. My PG&E gas charge was $12.47 per month had I stayed with them.
In the beginning it was a flat rate of $29.95 per month, I was not told of the delivery charge through PG&E for using their pipes and that was $38.95 per month. It has caused my bill to increase over $57.00 per month.
I called April 11th and was told it was a 5 year contract and it would cost me $375.00 to cancel. This is impossible on my fixed income. I became upset with the customer service person and she got me to the Customer Service Manager, Angela. She offered to change the contrat to a linear contract rather than a flat rate and it was only for one year but I could cancel that in 3 months and only pay a $75.00 cancelation fee. They are sending me papers in the mail. Angela also stated that the call was being reoirded and a transcript would be sent to me in the mail.
If I had a written contract, how can they change it verbally. I believe I was mislead and led into a conttract which falesly represented their program.
I need help in resolving this and getting my account closed.