Complaint Review: Commerce Payment Group

Ripoff Report Verified REVIEW:

EDitors UPDATE: Positive rating and recognition has been given to Commerce Payment Group for its commitment to excellence in customer service.

Ripoff Reports discussions with Commerce Payment Group have uncovered an ongoing commitment by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any complaints or concerns. Commerce Payment Group listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

Commerce Payment Group principal, Mr. Michael Mendlowitz , has informed us that his personal philosophy is that his clients are a precious resource. As a successful businessman, Mr. Mendlowitz feels it is critical to listen to his clients and respond properly. By always putting his customers first, Mr. Mendlowitz hopes to maintain Commerce Payment Group as a successful enterprise both now and for many years to come.

Ripoff Report Verified .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..


David Fields , the VP of Customer Support , stated We carefully consider all customer complaints as constructive criticism and use them as tools to improve our customer service upon". Our customers are the face of our business and their satisfaction is of the utmost importance. We value our customers above all else, and look forward to continually improving so that their experiences with Commerce Payment Group remain strong, consistent and positive. Some of the other things Ripoff Report learned during our interview: typical customer feedback reads: Commerce Payment Group (and Mr. Fields) truly communicate in a timely and effective manner. We are very pleased with the responsiveness that he and his employees show us. They are serious about meeting commitments, and deliver on all their promises."

Further, at Commerce Payment Group, all of the customer support representatives now must have a minimum of 2 years experience in the bank card industry. This is a requirement for an employee to be part of our customer support team. What this means to you, is that all of your questions will be answered promptly and professionally. Their friendly support representatives are available 24 hours a day 7 days a week, with an average wait time of under 20 seconds. Most other Merchant Service providers outsource there support staff, which comes along with long wait times and language barriers. This is something you will never have to experience here at Commerce. Further, they contact customers to gather valuable feedback so that we can continue to adapt and deliver the best customer service possible. Commerce Payment Group is willing to go above and beyond to do what it takes to make things right with their customers.

Commerce Payment Group takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this: "Commerce provides a very positive environment to work. Opportunities for suggestions and improvements are encouraged. Mr. Mendlowitz is truly concerned about our contribution to the company and providing growth opportunities for us. He takes the time to listen and communicate with employees and customers." Ripoff Report was pleased to learn that Commerce Payment Group past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.

Commerce Payment Group recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Reports Investigation Commerce Payment Group has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our investigation, which included discussions with Mr. Mendlowitz and many of his past and current associates, Rip-off Report is convinced that Commerce Payment Group is committed to quality delivery of merchant services resulting in total client satisfaction.

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Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.

Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer ..

===================== NOW TO THE ORIGINAL REPORT THAT WAS FILED

===================== Commerce Payment Group  Commerce is the worst for processing Visa/mastercard etc.  I cancelled my account be3cause of all the fees.  I was charged the $99 security fee for hte next year and I was cancelling!! They also charg  Internet

When I signed on with the Commerce Payment Group to process my Visa and Master Card for my business, it seemed like a deal too good to be true. And that it was.  The fees kept piling up and piling up.  To call them it took at least 3 hours out of my day.  Someone first enrolled my for American Express which I do not take. More fees.  I though I cancelled that one and they didn't.  The 1.3% that I signed up for ended up being 6.9%.   When I cancelled my account they billed me for hte next year and the security charge...and I was cancelling.  They also charged me the fee for using their substandard machine for the next year. Again I was cancelling. 

If you are smart you will do something other than this organization for credit card processing.