Complaint Review: COMMERCE ROCKET

After multiple calls from Richard Coxon,  I was persuaded and made an agreement for his company to developed my online website  store, that was a year ago. Charges was made on my account for the fulll payment, the development was a slow process as I am not a computer wizard.  Can't remember the full packaged I signed up  but I am sure that the website security, and payment type/options was included with the packaged. I was not told that the system they're using to build the site was there own program. I found it out the hard way when I tried to do some update and had difficulty. I consulted people with  ample background in computer and asked for assistance and was told to  go somewhere else.  Calling  for Commerce Rocket support will test someones patience.  COMMERCE ROCKET wants the fulll control of your business and if they see an avenue of opportunity they will seized it for a fee, that's there business plan. They'll say "YES" to everything at first.

With the agreement that I made,  I was very specific with "SECURITY"  as I want to protect personal information. To this date, my website has a lock symbol indicating that is is secured, "NOT". Also has the logo of credit cards, paypal, as a form of payment, "what a joke".  Just spoke to Jonathan today from Commerce Rocket and I was surprised when he stated that there's no such thing as security in the internet.

The company charged  my account for website management "SEO" when the site is not even officially launched, WOW!!!!  I requested the reversal of charges, and they  bluntly said "NO". I wonder what kind of maintenance activity they've done on my site??? Today, I request cancellation of any business activity with this company. Let's see if there will be charges in the future.

Can someone help me please!!!!

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