Common Living Inc Common Coliving Common Coliving touts itself as an affordable, friendly and flexible living alternative when in actuality it’s a faceless, unethical startup. New York NY
I originally decided to join Common because I was looking for a low-cost, short term rental in the city while I awaited the closing date of my house. Upon signing of a lease their Conversion Specialist Janine Macasinag called me and explained that while I’m only going to be signed up for 6-months I needed to sign two leases.
The first lease would bring me in on the existing lease that the current residents had on the property but ended halfway through my stay and the second lease would allow me to complete my 6 months because I would need to be on the renewed lease in order to do so.
I questioned her about the process but she assured me that was the case and I would only be committed to 6 months regardless of the two lease signings. I reluctantly agreed to move forward with her logic.
Fast forward two months after multiple attempts to verify my 6-month commitment, multiple broken promises in regards to amenities and no direct line to call management outside of submitting tickets and waiting for someone to call me from a random number literally a week later - I get a final email from an non-empathetic lady named Danielle.
She tells me that despite there being recorded notes in their system where I’ve specifically stated I only wanted a 6 month lease that I did in fact sign two 6 months leases and would have to commit to the year or pay 2 months rent in order to break my lease. There was no call, no opportunity to work out a more agreeable solution…nothing.
I could’ve garnered more personalized attention from a chat bot. Here’s the kicker. They tell you to call 347-801-8760 if you have any questions or concerns but when you call the number you get a recording stating that it’s only for emergency requests. The only way to reach management is by requesting a call through their ticketing/form system. Let's see how fast they change this after reading my complaint.
My request is that they void the second lease their employee duped me into signing and I quietly ride out my remaining 4 months. At this point, I’ve engaged my attorney to see what actions I can take to sue.
If you are looking for a falsely advertised place to stay where they lure you in with empty promises and leave you to unanswered tickets, stay at Common. If you want your mail stolen regularly because there’s no proper mail storage situation, or to be without internet for 36 hours when you’re working remotely, stay at Common.
If you simply don’t care about good property management and are okay with an organization ignoring your needs but automatically debiting your account monthly, I abhor you to please stay at Common.