Complaint Review: Community towing

Community towing towed my rental vehicle from a visitor parking space in dulles greene apartments in herndon va and charged me $185 to get it back, when I confronted them about the vehicle being in a visitor space I was told that you need a pass for those also, how am I supposed to get a pass when the office is closed, I'm also guessing that I cannot have visitors to my home after 11pm seeing that it was towed on a Saturday night, this has happened to several of my neighbors also and something needs to be done, they are stealing from the residents here.