Complaint Review: Comp USA

We purchased a 42 inch Plasma TV last Jan. (2005) and were told that when a Plasma TV goes, they can't fix and the salesman suggested we purchase the TAP insurance.
That sounds great! Even though it was an additional $500.00, we purchased it thinking if we had a problem, they would take care of it. WRONG!

1 year later, we reported a red line straight down the center, they said someone would respond within 24 hours, great, except it has now been 4 days, 5 phone calls later and they have no idea when anyone will get to it. This was after I confirmed this with the supervisor, Jeff. He can not tell me when they will take care of it, so I now have a tv that is toast, paid good money for the TAP insurance and they can't even tell me when they will get around to servicing it or replacing it.

STAY AWAY

Terri
Cape Coral, Florida
U.S.A.