Print the value of index0
  • Report:  #342519

Complaint Review: Comp USA

Comp USA Web Page Advertised merchandise not available Columbus Hudson Ohio

  • Reported By:
    hudson Ohio
  • Submitted:
    Sat, June 21, 2008
  • Updated:
    Thu, July 24, 2008

Received email offer for $279 Acer laptop computer but when I tried to order it on-line they had no idea what I was talking about! I sent them a copy of the email they sent me and I showed them I could not order it (and I wanted to) because there was no link to click on. They emailed me back to say they only had a limited number to sell and they had sold them. Since I do not believe they ever had them to sell, their barbain email offer was just a simple trick to get me to open their web page and place an order for more expensive laptops (its called "bait and switch", I believe) Not a good practice for a major on-line retailer to practice!!!

Wilsonj6363
hudson, Ohio
U.S.A.

1 Updates & Rebuttals


Alex

Miami,
Florida,
U.S.A.

Resolution

#2UPDATE Employee

Wed, July 23, 2008

Dear Customer:

We are sorry you were not able to take advantage of that offer, however, we at CompUSA.com are committed to ensuring your satisfaction. Please email me at alex@help.compusa.com and refer to this post, so we can find a solution that you will deem satisfactory.

Sincerely,

Alex
CompUSA.com Customer Service/Web Response

Respond to this Report!