Complaint Review: COMPAQ HEWLETT PACHKARD (HP) AND STAPLES OFFICE STORE

Anyone who has lost money, expecially through questional business practices gets frustrated & rightly so. Once the businesses have your money, there seems to be little anyone can do. The only option seems to be to warn others and try to make an impact to the business, requiring the business to provide honest & fair costumer service or lose business. I don't understand why others attach the person reporting, unless they are too part of the dishonest business practices.

THERE WERE 2 CLASS ACTION LAWSUIT SETTLEMENTS INVOLVING THIS SAME COMPUTER YET COMPAQ AND HP STILL REFUSE TO THIS DAY TO EXCHANGE MY COMPUTER!!!!!!!!

ONE IN 2001 WHICH IS THE SAME YEAR MINE WAS PURCHASED WHICH INVOLVED FAILURE TO HONEOR THEIR WARRANTEE

SECOND ONE IN 2008 FOR DEFECTIVE FLOPPY DRIVES, MY HARD DRIVE FAILED

DO NOT BUY COMPAQ AND HP, DO NOT BUY FROM STAPLES!!!!!!!!!!!!!

Windows Millennium has been retired for quite a long time now. Microsoft officially dropped all support in July of 2006. It hasn't been sold on a new computer for at least 6 yrs. You recently replaced a hard drive on this dinosaur? I hope it was cheap, because that computer is nearly worthless.

Windows Millennium has been retired for quite a long time now. Microsoft officially dropped all support in July of 2006. It hasn't been sold on a new computer for at least 6 yrs. You recently replaced a hard drive on this dinosaur? I hope it was cheap, because that computer is nearly worthless.

Did you notify them first that you were going to record the phone call? If not, then what you did is illegal and cannot be used in any type of investigation.

Sorry....I may have missed a small detail....since half of your story is in the title and not in the acutal report I missed at first the fact that you claim you tried to return it to Staples. If you were in the 14-day return period.....why did they reject your request for an exchange? Did you not have the reciept....did they just flat out refuse you and give no reason?

Regardless of what Staples did with the return policy, that still doesn't change the fact that HP in no way, shape, or form owes you a replacment computer.... if you have been wronged here then it is by Staples, unless they had a very good reason to deny your return.

Almost all consumer computers (your model is one) have a one-year manufacturer repair warranty. They also have a 14-day (sometimes longer but usualy 14-day) return period on them covered by the retailer. If there is anything wrong with the computer withing the first two weeks, you can take it back to the retailer for an exchange or a refund (although the refund often incures a restocking fee). Beyond the retailer return period, if somthing goes wrong with the computer then it is covered for a repair/replacement by the manufacturer.

The warranty on your computer is a repair warranty....NOT a replacement warranty. If you read your warranty stament that should have come in the box, it will say that your sole resolution for an issue with the computer is a repair or replacment at the discretion of HP. (that's not ver batum, but It says somthing close to that). What this means is that, since your computer is covered by a repair warranty, the compnay is obligated, by contract, to give you a free repair if anything goes wrong due to manufactuer defect during the warranty period. They have the OPTION to give you a replacement, but they are not obligated to do so. What this usualy means is that your computer will be repaired for free as many times as you need it to be, but you will only get a replacement under very rare circumstances, at at NO point is HP in ANY WAY required by law or contract to give you a replacement....they can if they feel like it, but they do not HAVE to.

Now there are some computers that HP sells that have what is called a "replacement warranty" on them. This warranty entitles you to a reaplacment computer if yours breaks. But that is not the kind of warranty you have...


Long story short, neither HP or the Retailer has done anything wrong here. They have totaly and completely fullfilled their contractual obligation under their warranty. They did EXACTLY what their warranty said they would do. And once your computer was OUT of warranty, they have no obligation to do ANYTHING at all, and any repairs doneto the notebook are at expense to the owner.

You may feel that you have been mistreated, but this is industry standard, almost all warranties work this exact same way. Dell, Toshiba, Gateway, and Acer all have an almost identical warranty and handle these situation the same way.

If you do not like having your computer repaired and you would rather have it repalced, I would sugest purchasing a business class notebook next time and getting a "replacement" warranty rather than a "repair" warranty on it.

I ALSO HAVE A TAPE RECORDING OF A PHONE CONVERSATION I HAD WITH THE DISTRICT MANAGER WHOSE NAME IS FRANK WHO REFUSED TO TAKE BACK MY COMPUTER EVEN THOUGH IT WAS BROUGHT BACK TO STAPLES WITHIN THE 14 DAY RETURN POLICY AND EVEN THOGUH IT WAS DLEIVERED TO MY HOUSE DAMAGED. UPON REQUEST I CAN PROVIDE THAT TO ANYONE WHO REQUESTS IT.