Compass Bank ripoff, took my money and didnt tell me for two weeks, hold deposits Kingman Arizona
My name is Tami and I manage a 4000 client office in Kingman AZ. In the past I used to recomend alot of clients to compass bank. But I have found that is not in the best interest of the client.
I also banked at compass for one of my personel accounts, I have accounts at other banks too. I have my payroll checks direct deposited every other week, at the time this all took place, my paychecks were $1000 or more a check. Anyway, my check was deposited on April 19, 2005 they did not post it intill April 21, 2005.
I recieved my payroll check stub on April 20, 2005 in the mail.
The bank says I had three debit transactions that bounced before my check was posted, Thats not the part that makes me mad. I was willing to pay the $35 fees and blow it off. Even though this isnt the first time they held my paycheck to make debits not go through.
They also made a check bounce that was deposited by a store on April 21, 2005 they still didnt post my paycheck that they had since April, 19, 2005. That check was for $289.00 but then went ahead and paid the check. Still I would have paid the NSF fees, But this is what set me over the line, THEY DID NOT NOTIFY ME FOR TWO WEEKS, I received a little post card in the mail, same day as my bank statement, ON May 5, 2005. Within this time I also had a tax refund check direct deposited it was for a little over $300.
By the time I received the notice the bank says I was a negative $200, and I had forgotten the refund check was being deposited. The NSF fees and other ripoff charges came to over $600.
Mind you this is all from debit transaction and two checks. Two weeks of thinking I had plenty of money, not knowing they were robbing my account.
I have tried to talk to the branch manager and customer service supervisors and have now hired an attorney. They now say I owe them close to $800.
I am also trying to organize a protest and/or picket line against the Kingman AZ Branch of Compass Bank. I will know longer refer anyone to them and I will fight to the end. I want my money back.
Tami
Kingman, Arizona
U.S.A.
2 Updates & Rebuttals
Cory
San Antonio,Texas,
U.S.A.
Just A Comment
#3Consumer Comment
Mon, July 25, 2005
"I could not imagine what would have happened if I was living in the poverty level of income". Read a few of the other posts from folks who are and ARE having difficulty making their house payments and feeding their kids.
Tami
Kingman,Arizona,
U.S.A.
Compass Bank has not answered letter from lawyers
#3Author of original report
Sun, July 24, 2005
For medical reasons I have not been able to update. Compass bank still has not answered a letter from my attoney. The bank still has guts to mail me offers for different kind of accounts, but has not had the guts to answer a letter that my attorney had wrote on my behalf.
So, I will now be trying to start a class action law suite. What ever happened to business ethics, morals, and just doing whats best for your customers, not you pocket. How can these people live with themselves. I could not imagine what would have happened if I was living in the poverty level of income. This whole mess would have made me loose my house, not be able to feed my children. Thank God, I had other bank accounts with banks that care about their customers. And I hold a good job.
My opinion is this is an act of terrorism by a company in our own country and needs to be stopped.
I am recovering from a major surgery but will still update as soon as I have more information.