Complaint Review: Complete Capital & Business Services LLC

Feb 24, 2016 – Representative from CC&BS (Robert Colins) telephoned me asking if I would be interested in selling my timeshare in Mexico. 

Feb 29, 2016 – Representative from CC&BS (Steve McKay) confirmed by email that the sale would be closed on April 1, 2016.  I was asked to wire 3,179 USD to cover the Notario Fee which would be reimbursed at closing. 

Mar 14, 2016 – Steve McKay confirmed by email that in order to close the sale I would need to wire an additional Sat Tax amount totaling 5,491 USD which would be reimbursed at closing. 

Apr 4-22, 2016 – Email exchange with Steve McKay where he requested an additional payment of 3,865 USD for Closing & Administration.  I asked to speak to 2-3 customers whose deals had already closed before sending what was to be the last payment.  Although I spoke to two men over the phone I still had trepidation that this sale would not come to fruition.  Both men were sketchy as to how many payments they made but ultimately both said only 3 payments.  Anxious to get this over with, I sent what I thought would be the final payment.  I even asked Steve McKay to confirm to me in writing that this was to be the final payment and if I was not going to be asked to make any more transfers.  If more money was needed from me to close the deal, then I could choose to have a full refund of all monies paid to date.  This Letter of Guarantee was provided by Steve McKay but it obviously doesn’t hold water.

May 2-3, 2016 – Email exchanged with Steve McKay confirming my request to refund all monies paid, and that status of escrow account was to be changed so that I could receive my refund within 30 days.  I sent a mail on May 3^rd requesting a refund in Canadian dollars since the exchange rates had changed considerably since the funds had been wired, and in order to receive “all fees and expenses” they owed me a total of 17,094.21 CAD or 13,839.22 USD.  I was then notified that Steve McKay had left the organization and Nathan Blanco, in charge of Accounting, was my new contact.

Jun 1-2, 2016 – Nathan said that I would have to pay a Certificate of Release Fee in the amount of 4,360 USD to close the deal, or I could cancel the sale altogether by paying a cancellation fee.  I summarized some of the interactions I had had with his predecessor ultimately requesting a Guarantee letter that the transfer of 4,360 USD for the Certificate of Release would be the last payment made to close the sale and that I would receive my proceeds from the timeshare sale within 72 hours.  The 2^nd Letter of Guarantee was provided to me, but of course, it meant nothing.

Jun 6-9, 2016 –Exchanged emails with Nathan Blanco confirming I had made the last wire transfer for the Certificate of Release.

Jun 13, 2016 – Email from Nathan Blanco received requesting an additional payment for the Fideicomiso. I replied by email stating that I would not be sending further payments and that based on the Letter of Guarantee, they should refund all of the payments I had made to date including expenses.

There were numerous telephone exchanges as well with both Steve McKay and Nathan Blanco between Feb 24^, 2016 and July/August 2016.  At one time Nathan told me he would give me a 20% discount on the cancellation fee.  I repeatedly asked him to take it out of the money I had already transferred to them and he said that he couldn’t.  When I brought up the fact that Steve McKay had said the status of the escrow account could be changed so that CC&BC could access the money, he said that he couldn’t do that.

Summary of payments I made:

OK, I get it, I'm a bone-head for believing these people, but when they didn't hesitate to connect me to 'Previous happy customers' and after receiving letters of guarantee, I had faith this deal would eventually close.  It wasn't until I have my head a shake and realized nobody would pay double to tripple what I paid for a Mexican timeshare, that I realized I had been had.  I also filed complaints with the BBB, FBI and Attorny General of CO to no avail.  Being in Canada, I don't have access to legal counsel for US-Mexican business transations.

I would be interested to hear if anyone has contacted the Mexican Consulate in the US or any other organization to retrieve their money.