Complaint Review: Compu-Electronics Sales

On August 15, 2010 I bought a computer from this place at a Liquidation Sale in Roanoke Va. The saleman told me it was a new computer with a 5 year warranty through Gateway. He showed me where it had a dual core processor and 64 bit operating system. Well I got the computer home and it has a VIA C7-D processor 1800 MHz 1.60 GHz 32-bit operating system. Then I emailed Gateway to check on the warranty and guess what? No 5 year warranty, the computer was sold to a company called Renovate that only sales refurbished computers. I then emailed that company which told me that there was only a 90 warranty and they were very upset that Compu-Electronics were selling their computers and 'new'.

I then called Compu-Electronics for 2 days trying to get my money back. I finally talked to a 'staff member' Kevin and he was one of the rudest obnoxious people I have ever talked to. He would not let me talk, he talked over me and would not listen to anything I had to say. He said they would take the computer back but would charge me a 40% restocking fee. He said I signed the receipt excepting the computer. I told him that what I signed for was not what I got and that was fraud. So now I have filed a report with the Better Business Bureau. Come to find out there have been 60 complaints filed against this company in the past 36 months. So people watch out! This company is not what they say they are. PLEASE BEWARE!