Complaint Review: CompuCredit

Well here's what I wrote to the better BBB this morning.


Over 4 yrs ago I had a roommate. Well over 3 yrs ago she moved out.

In the last year I have received calls from CompuCredit. I always tell them I am not her, that I do not know where she is but to please stop calling. They always assure me that they would. Sometimes they stop for a while but always come back.

6 wks ago I decided to keep a log of how often they call me and how frequently I ask to be taken off their list. Since I started logging we are now at 7 times. This is only in the past 6 weeks.

I got a message from Mr. Jackson on Thursday, 7/19. I have this call (and others) saved on my answering machine. I returned the call 7/23 and spoke to Clara who assured me I would not be called anymore, but would not let me speak to a supervisor and hung up. I called back and spoke to Kenneth who was able to get a manager named Terry who assured me that I would never be called again.

Yet, this morning, 7/26 at 8:15 on my day off, I received a call again. This is 3 days since I was told I would no longer be bothered. My fiance asked for a manager and we were given Lisa Grassi. She assured me, once more, that we would never be called again. I do not believe her. I have contacted a supervisor, Bill Bowden, and left a message because there as no one over her available to speak to.

Ms Grassi also told me that Terry cannot be a manager because they do not have a manager named Terry, which makes me feel lied to by someone. I understand that when tracking down credit problems people lie and say that they are not that person etc. but this has been going on for months. The phone number is registered under my name and has never been registered under hers. This is my home which I own and she merely rented a room.

I have been trying to resolve this issue on my own for months. I feel lied to and seriously harassed and I'm not even their customer. Nor have I ever been, nor will I. I cannot believe that it is ethical to continue to harass a person who has no accounts or no outstanding issues with you. I am on the national do not call list, I have good credit, and there is no reason for me to continue to receive harassing phone calls. Furthermore, I have worked in customer service myself and cannot believe that I would continue to be told there were no managers, no other phone numbers, and promised that I would be taken off their call sheets.

This is completely bad business and I cannot believe that it is legal.

Please help me make this stop.

I would love to contact a lawyer as I've been told that this is not legal.

Angelina
Largo, Florida
U.S.A.

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