CompUSA double charged ripoff Grand Rapids Michigan
There was a company wide double posting of credit cards
on Sunday, November 3, 2002 at CompUSA. We noticed the
double posting on our Discover Card Account on line.
Even though the store was aware of the sitution, we had
to go to the store and inform them. Since our billing cycle ended, we now are forced to pay $317.97 for goods we don't have via our automatic payment.
We are warning everyone to check their credit/debit card
statements for errors.
The store didn't apologize or even offer compensation for
their error and our inconvenience.
Mark
Grand Rapids, Michigan
1 Updates & Rebuttals
Chris
Culpeper,Virginia,
RESOLUTION
#2UPDATE Employee
Sun, November 17, 2002
I was also aware that their computer had double-charged credit cards that day, but they had corrected the error. They should be doing that for you too. As for an apology, you can't really expect them to apologize to everyone this happened to and compensate them as well? That's just not realistic. It was a computer error...they happen. Check your statement next month. If there is no offsetting credit, call the store manager.