Complaint Review: Computer Finance LLC

The problem started when my account was sold by Hurley State Bank to Computer Finance LLC. I was sent two bills from them. Then nothing for three months. Then I recieved a very rude and threatening phone call asking why they haven't gotten a payment in three months. I explained that without recieving a statement or bill, I have no way of paying the bill(since the amount due changed when my account was sold, and again the next month).

And due to a house fire (in which I lost the two statements I did get along with almost everything I own, including the computer I financed to begin with), I had no way of getting in contact with them, or getting their address.

The man on the phone then told me that they didn't have to send me a statement (in which contacting an attorney I found this to be true). I asked to speak to a superviser and was refused. And when trying to get the man to repeat his information to me so I could complain, I was hung up on.

The following month, another call and I was able to speak to a floor attendant(whatever that means), but I could speak with a real superviser. She told me that she couldn't help me. I stated that I had no problem with paying off the account if they would remove any and all late fees. Her response again was I can't help you with that. So I told her that I refuse to pay any payments until they were removed. It has been 14 months now and out of the blue I get a past due bill with over $600 of late fees.

I thought I was completely out of luck until I find an old statement from Gateway when my account was sold which states, "...You will continue to receive a monthly statement showing any remaining balance and the minimum payment that is due until the account is paid off." My account was with Gateway and this is a statement from Gateway. If Computer Finance LLC buys that account then they must uphold the agreements made by Gateway.

Jeff
Pulaski, Virginia
U.S.A.