Complaint Review: COMWAVE

On August 08, 2008, I called Comwave to terminate the contract and I needed the address of Comwave to return the Iphone. The Comwave operator gave me a P.O box address for the returning item.

COMWAVE
P.O. BOX 22
DOWNSVIEW
ONTARIO
M3M2Z9

I sent the Iphone with all the cables by Canada Post on August 10, and I still have the Canada Post tracker with me.

Today is Sept 25, 2008, 45 days after, and Comwave still says that they do not receive the returning item. And they say they will charge me 300$CAD on the lost item.

I think this is the intention of Comwave to give the P.O Box address so nobody could confirm the receive of the item.

It is not fair.

I searched on internet and discover that many customers like me were charged because of the lost of the Iphone.

This is a very bad company to deal with. The Iphone line is noisy and got disconnected very often during your communication. And the line is down and needed to reset almost every day. The technical support is very poor.

Please, anybody can help me to save my 300$? Thank you.

Loi phan
beaconsfield, Quebec
Canada