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  • Report:  #575833

Complaint Review: Conceptlens

Conceptlens Inspiration Media After receiving payment, did not ship item, 2 weeks later still in process, failed to respond to enquiry emails Liverpool, Other

  • Reported By:
    Natasha — Internet United States of America
  • Submitted:
    Mon, March 01, 2010
  • Updated:
    Mon, March 01, 2010

From my invoice that was emailed to me:

Date Ordered: Sunday 14 February, 2010
World Zone Rates (Shipping to United States: 2 lb(s)): $0.00
Sub-Total: $47.50
Total: $47.50



I received a confirmation from Pay Pal that ConceptLens received my payment:


You sent a payment of $47.50 USD to Inspiration Media.
This charge will appear on your credit card statement as payment to PAYPAL *INSPIRATION.





Merchant information
Inspiration Media
zachcorp@gmail.com
Instructions to merchant
None provided














DescriptionUnit priceQtyAmount
ConceptLens
Item #: FreshKon Alluring Eyes , Freshkon Color Fusion
$47.50 USD1$47.50 USD





Insurance: ----



I still have not received item, and it is still PROCESSING. 


I have sent emails asking the status of my order.
The company does not respond to my emails.
They received payment but did not send me items!! 

This is what they claim for their customer service:
"We provide round the clock service, manned by our well trained staff to answer any of your questions. All enquiries are answered within 12-hours time or less."

However, they have not responded to my enquiry emails at all!!
HORRIBLE CUSTOMER SERVICE!!
Also, there is no telephone number to contact them, only an email address.

Scam website, perhaps? 

DO NOT BUY FROM THIS COMPANY!!!!!!!!
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