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Concord Dollar Item dollaritem.com DollarItem Whole Concord fraudulent sales scheme VERNON CA
Complaint: item ordered was never delivered and I was denied a refund. I suspect fraud.
In response to this statement, I DISPUTE both points.
FIRST DISPUTE:
Per the UPS Shipment delivery, the ONE package that was delivered weighed 10lbs (see exhibit 9).
I ordered two items:
The weight of the two items, respectively, are as follows:
20 items = 48 ounces or 3lbs.
The minimum weight this shipment would have been, had it included both items, was 10lbs and 9 ounces and that would NOT have included the weight of the box or packing materials. The weight of the box delivered by UPS was only 10lbs.
This is full proof that only one box was delivered and that it did not contain the full order. If it had contained the full order, it would have weighed more than 10lbs.
SECOND DISPUTE:
I dispute the assertion “This has also been over 1 month since delivery and we were not informed in time to handle any issues you may have”. My first communication with the vendor was 8 business days following shipment arrival. This is ample time to handle issues.
I notice that Dollaritem no longer sells this item on its website which leads me to suspect that this was not an accidental error but outright sales fraud – an unavailable item was advertised and sold – it was undeliverable! Nevertheless, the vendor feigns delivery then refuses customer refund.