Complaint Review: Concorde collection

This is what Concorde did to me. I ordered Hope for the Cure set(4 pieces priced individually $240). They sent the wrong pendant & earrings. I called to tell them of the error, they said they would check the warehouse to see if they had th correct items in stock, they did not call back(I checked every place in my phone including spam, no one called). I called back 1 1/2 wekks later they claimed they called and were very nasty, they then informed me I would have to pay to send the jewlery back no credit no postage paid envelope even though it was their neglegence. The postage they paid for sending the jewelry was far in excess of the postage & handling charge. They were rude thruoghout this process, I contacted the BBB, it has been over a month since this began. This was a mothers day present gone wrong because of Concorde collections. I have used them previously, but never again, there were rude, condesending and non- resonsive. They have lost a loyal customer, I hope they are happy.