Complaint Review: Confort Inn Suites

That hotel charged $200.00 in mi credit card, checking out I payed cash, when I called and ask, they explained that they were smoking charges, now let me tell you what when on that day, getting ready to check out, I opened the microwave to make sure that we were not leaving anything behind, we did not use it but I did, as soon as I opened the smell in the room was putrefactive, somebody have let a pair of wet black socks on it, we where ready to go, I opened the windows and we stormed out of the room and proceed to report it to the person in the front, he took note of our report, we payed and left, now when I try to explain this to the owner of the place after I was able to talk to her, she got very agitated, yell at me and called me a liar, she told me that they found ashes in the room statement that is false because we did not smoke in the room, she mentioned marijuana that mi fiance happen to have a prescription for his medical condition, he rolled in the room but did not smoke in the room, I was there all the time, she assumed that the horrible smell was marijuana. Later I called again and asked the person that answer the phone, and he mention his name and that he happen to remembered the incident but that there where nothing that he can do about it, the owner of this place yelled at me and called me liar.

Ana
Martinez, California
U.S.A.