Complaint Review: Conn's Appliance

My husband and I purchased a Samsung fridge and additional warranty from Conn's in Tulsa OK on October 20, 2016. On November 25, 2016 it completely stopped working. 

We called for repair and waited almost two weeks before a repair tech came to look at it.  He stated the compressor was no good on the fridge and need to be replaced with a new one.  One week later, we thought we would be getting it fixed but the new repair guy said there was a different problem with the fridge.  Las Friday, December 16, 2016 were they were finally going to get it fixed.  I left work early and waited at home till 630pm but no one ever showed up.  We were told the wrong part was sent and they could not do the repair after all.

We call Conn's on Monday 12/19/16 and were told they were going to replace the fridge with a new because this one came off the assembly defective. Great because we haven't had a working fridge in almost a month. Today we receive a call stating that the request was denied and they were going to figure out a way to get it working for us. It will be 30 days on Sunday that we have been patiently trying to get this resolved. The managers, Joe Abbott and Austin Mason at the store on Admiral have promised multiple times to help get this problem fixed but they were just words.  Now they are refusing to even take our calls.

I have sent multiple emails to Conn's on their website but have yet to hear from anyone.  Conn's Appliance stole our $1300 and refuses to fix the refrigerator, replace it or give us back our money.