Complaint Review: Conn's Appliance Store

1/25/08 I phoned Conn's to speak to a Supervisor regarding an unathorized debit from my checking account for the amt of $125. I was disconnected on the first two attempts and held for over 15 minutes on the 3rd attempt before I disconnected that call.

1/26/08 I spoke to a Christina Rabalas (states she is a supervisor) who I asked is this the way they do business. She stated they had a conversation with me back in November in regards to pmt which was made but then states I spoke to someone on 1/17/08 and auth a debit for 1/18/08. This angered me because 1/17/08 was only a week earlier and she was implying that I was crazy and could not remember making this arrangement.

I told her I had purposed not answered the phone for Conn's thus I know for a fact I did not speak to anyone. I asked them to produce the recorded call and she stated not all calls were recorded and she would not try to locate that particular call. She said if I tried to retract that money that the legal dept would proceed with action. I tried to reverse the situation and asked her would she simply roll over and accept unauthorized transactions on her account. She simply told me her personal business was none of my affairs.

I asked her to pls put a manager on the phone and she stated there was none available.

I think what they are doing to customer is highly illegal and unethical and hopefully somehow someway someone will have the legal know how to stop them.

Trina
san Antonio, Texas
U.S.A.