Complaint Review: Conn's

I would like to make consumers aware of Conn's underhanded way of getting their money. I have made a purchase with them on 6/11/2007 for $1655 (a set of washer/dryer). I got the 12 month same as cash term, and I had made payments timely and had called to payoff my balance. Their system didn't take my payment on 6/6/2008, and as a result the payment was not posted to their system. The final payment was due on 6/11/2008, and upon realizing that it didn't post, I called back today (6/17/2008). They are charging me 3 years of interests because now they considered my payment 6 days late. I explained their system error, and offered to pay off my account in full. They said that I am bound by the terms of the contract even though it is their system error. In reviewing my contract, I also notice they added another $300 for insurance premiums stating that they required it, or I can opt out if I show proof of my home insurance, even though the option was never explained to me. I know I should have reviewed the contract thoroughly but I still feel that they are out to get unsuspicious customers. Now I am stuck with a payoff balance of $2622.24, even though the purchase I made was for $1655.51.

I'm not the only one complaining about this...I was reviewing others' reports on this website, and there is another person who also fell victim to their dirtbag salesman, loan shark interest percentage, and hidden insurance premiums.

Best to get your items elsewhere...

Anna
Coppell, Texas
U.S.A.