Complaint Review: Conn's

Conn's - Ashley Leather Couch Set,
We bought an Ashley set of leather couches at Conn's three years ago. Within a month or two the leather was peeling on the Reclining Love Seat left side. I didn't know REAL leather peeled. We called in for repairs and they came and the repairman from Kelly's Furniture Service in San Antonio told us that the leather was no good and he's have to order a new cover. waited weeks for the parts to arrive. by that time the couch was doing the same thing, and the relining mechanism on the right side had quit working properly. Called to complain and once again the sent out a different guy from Kelly;s repeat of the same story, had to order parts, waited waited waited. after four months another repairmen showed up with the correct cover to fix the love seat left side, by then the right side was peeling too, needless to say ordered more parts. I asked about the reclining part of the couch and was told it was back ordered due to a rash of the same problems.

Months went by called to complain more times than I can count, same story, finally the furniture was in such bad shape I had to replace it with real leather furniture from a real furniture company. Told Conn's I refuse to pay the balance for furniture that they failed to repair and wasn't even real leather as it was represented.