Complaint Review: Conn's

Disgusted with the CONN"S runaround. I'm going to re-post this to Yelp, the BBB and everywhere else I can to spread awareness about the way your store continues to make it difficult to get help after a claim is made on the purchased warranty. After three trips to our house regarding the breakdown of the furniture we purchased, the third party company you sent out finally had a guy who at least took apart the furniture and spent time putting in screws to alleviate the creaking and cracking. This didn't help. We were called and told we would be issued a full replacement. Then we were told that the furniture had been discontinued and we would have to physically go down to a store and pick out something else.

We were issued $879.99 for the loveseat and $899.99 for the sofa, leaving a total of $1779.98 for quote, "IN STORE CREDIT". My wife picked out a sofa and chair with ottoman. We were then told that the ottoman wasn't coming in the delivery because it was a one for one exchange. Nothing on the statement says it was a one for one exchange, it only states and in store credit of $1779.98! The ottoman is part of the furniture my wife picked out after having to travel all the way down to a store because of the discontinued set. We just want the d**n ottoman! The total for the replacement sofa and chair comes to $1349.98 leaving our in store balance of $430. The ottoman is $299. We're just asking for what we were promised!! We filed a formal complaint and are waiting for Conn's to step up to the plate and finish this replacement nightmare!